How FIVE STAR DIAMOND L.L.C. handles your data

Last updated 17 August 2026

FIVE STAR DIAMOND L.L.C. (“Five Star”, “we”) is a business-to-business diamond trading company in Dubai. This policy explains what personal data we collect from buyers, brokers and visitors, why, who we share it with, how long we keep it, and the choices you have — on the portal at fivestardiamondllc.com, on our WhatsApp and Telegram assistants, and in the messages we send you.

1. Who is responsible

FIVE STAR DIAMOND L.L.C., Office No. 208, Al Fajer Building, opp. Al Ras Metro Station above Standard Chartered Bank, Al Ras, Deira, Dubai, United Arab Emirates. Questions about this policy or your data: info@fivestardiamondllc.com.

2. What we collect

Account and registration. Company name, your name, business address, country, email, mobile and other contact numbers, messaging handles (WhatsApp, Telegram, Skype), trade references, tax registration where you give it, and your username and password (stored only as a one-way hash).
Trading activity. Searches, stones you view, hold, add to your cart or compare, bids you make, orders you place and their status, exports and quotations you generate, and your loyalty tier and purchase totals.
Chat assistants. If you message our WhatsApp or Telegram assistant: your phone number or Telegram user id and display name, the messages you send and the replies we send, and the actions you take in the chat (searches, holds, cart, orders). WhatsApp messages reach us through Meta’s WhatsApp Business Platform; Telegram messages through Telegram’s Bot API.
Notifications. Your notification preferences per channel (email, browser push, WhatsApp, Telegram) and the push subscription your browser issues if you turn push on.
Technical. Server logs (IP address, browser, pages requested, timestamps), cookies needed to keep you signed in, and aggregate, cookie-free usage analytics from our hosting provider.

3. Why we use it

To run your account: sign-in, approval of your registration, password reset.
To trade with you: show prices for your tier, reserve stones you hold or add to your cart, place and fulfil your orders, issue quotations and invoices, and keep the records the trade and the law require.
To answer you on WhatsApp and Telegram, and to link a chat to your buyer account by the phone number or handle you registered — that link is how the assistant knows it is you.
To tell you what changed — order confirmed, dispatched, delivered; a hold about to expire; a stone no longer available — on the channels you switch on.
To keep the platform secure and working, and to prevent misuse.

We do not sell personal data, and we do not use it for advertising.

4. Who sees it

Five Star staff, to serve your account and orders.
Service providers acting for us: Supabase (database, authentication and file storage; hosted on Amazon Web Services), Vercel (web hosting), Resend (transactional email), Meta Platforms (the WhatsApp Business Platform, for WhatsApp messages), and Telegram (for the Telegram assistant). Each processes data only to provide its service to us.
Suppliers. When we source a stone from a manufacturer for your order, the order is placed in Five Star’s own name. Your identity is not passed to the supplier, and the supplier’s identity is not shown to you.
Authorities, where the law requires it.

5. WhatsApp and Telegram in particular

Messaging us is your choice. Sending a message from your number or handle is how it is verified on your account — we never send you a code first. Conversations are stored so the assistant can continue where you left off and so Five Star can answer an enquiry you raise from the chat. You can turn order updates on or off in the chat at any time (updates on / updates off) or on My Profile, and you can stop messaging the assistant at any time. WhatsApp messages are also subject to WhatsApp’s own terms and privacy policy; Telegram messages to Telegram’s.

6. Cookies

We use the cookies needed to keep you signed in and to remember how you opened the portal (for example from the Telegram app). We do not use advertising or tracking cookies. Our hosting provider’s analytics are aggregate and set no cookie.

7. How long we keep it

Account, order and invoice records are kept for as long as you have an account and afterwards for the period commercial and tax law requires (in the UAE, generally five years from the end of the tax year). Chat messages are kept while your chat link exists and for a limited period afterwards for support and dispute purposes. Server logs are kept for a short, rolling period. Search history is kept to serve your recent searches and Five Star’s understanding of demand.

8. Your rights

You may ask for a copy of the personal data we hold about you, ask us to correct it, or ask us to delete it where we are not required to keep it. Most contact details you can change yourself on My Profile. To exercise any right, write to info@fivestardiamondllc.com. If you are in a jurisdiction with a data-protection authority, you may also complain to it.

9. Security

Data is transmitted over TLS and stored on access-controlled infrastructure; passwords are hashed; access to buyer data inside Five Star is limited to staff who need it. No system is perfectly secure, and we will tell you and the relevant authority if a breach affecting you occurs, as the law requires.

10. Changes

We will update this page when what we do changes, and note the date above. Material changes are announced on the portal.

← Back to fivestardiamondllc.com